Assistant Director, Residential and Housing Operations

Job Description:

Shape the student experience at one of the world’s premier music and performing arts institutions.

Berklee is hiring an Assistant Director of Residential and Housing Operations to help lead housing logistics, support student transitions, and ensure a smooth, inclusive residential experience. This full-time, on-campus role blends operations, student support, and system management in a fast-paced, mission-driven environment.

What You’ll Do:

• Manage housing assignments and room selection for new, returning, and summer students
• Coordinate residence hall openings, closings, key distribution, and transitional housing
• Supervise student staff at front desks and ensure high-quality service for students and families
• Serve as lead administrator for StarRez housing software and maintain housing data accuracy
• Support students with off-campus housing resources, roommate events, and 1:1 guidance
• Respond to housing inquiries with care, clarity, and collaboration
• Generate occupancy and billing reports; liaise with Student Accounts and campus partners
• Represent Housing on campus committees and step in as acting Associate Director when needed

Who You Are:

• A student-centered professional with strong organizational and interpersonal skills
• Experienced in housing operations, student affairs, or residential life
• Tech-savvy, especially with systems like StarRez or similar platforms
• Skilled at balancing process efficiency with personalized student support
• A collaborative, inclusive leader who thrives in a creative, high-energy environment

Why Berklee:
At Berklee, creativity, community, and innovation are at the heart of everything we do. This role offers the chance to support students in meaningful ways—while working in a supportive environment that values well-being, professional growth, and work-life balance.

Perks & Benefits:

• Generous paid time off and holiday schedule
• Comprehensive health and wellness benefits
• Tuition assistance and professional development
• Free admission to concerts, performances, and campus events
• A welcoming, equity-centered culture that celebrates diversity

Apply today to help students thrive at Berklee—on stage, in the classroom, and in their home away from home.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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