Receptionist

Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit www.teamwass.com.

The Receptionist serves as the first point of contact at Wasserman’s Los Angeles Headquarters, providing exceptional customer service to both internal and external stakeholders. This highly visible, front-facing role is essential to the daily operations of the office—managing front desk duties, supporting administrative needs, and helping to maintain a welcoming, organized, and efficient environment.

We’re seeking a dynamic and energetic individual who thrives in a fast-paced, high-volume setting. This position requires a strong sense of urgency, the ability to multitask effectively, and the physical stamina to stay on the move throughout the day. The ideal candidate is personable, motivated, and solution-oriented, with excellent attention to detail and a natural hustle mindset.

Employees who have completed a minimum of one year in this position may be eligible to transition to another department within the company based on performance and available opportunities.

Key Responsibilities:

Front Desk Operations

• Open and close the office daily, ensuring the reception area is tidy and business-ready.
• Greet and assist all visitors, both in person and over the phone, directing them to the appropriate contact or department.
• Manage incoming calls, route them appropriately, and take accurate messages when needed.
• Maintain an up-to-date employee and department directory for efficient visitor and call routing.
• Issue visitor passes and ensure all security protocols are followed.

Office Administration

• Manage incoming and outgoing mail and packages (USPS, FedEx, and other couriers).
• Maintain office floor plans, coordinate desk setups for new hires, and update seating charts.
• Organize and maintain both physical and digital filing systems.
• Order and restock office supplies, including kitchen and common area items.
• Support conference room reservations, meeting setups (including AV), and refreshments.
• Assist with planning and executing in-office events, including vendor coordination and day-of support.

Employee Concierge Services

• Serve as a resource for employee requests related to travel, supplies, and meeting logistics.
• Oversee the daily guest pass system and ensure proper documentation for temporary access.
• Handle lost and found inquiries and coordinate returns.

Facilities & Cleanliness Oversight

• Ensure kitchens, conference rooms, and shared spaces are clean, organized, and well-stocked.
• Report maintenance issues to building management or internal teams and follow up as needed.
• Adhere to and help enforce health and safety protocols to ensure a clean and secure office.

General Support

• Provide administrative support to the Operations leadership team and other departments as needed.
• Complete projects and tasks using Microsoft Office Suite (Word, Excel, PowerPoint).
• Contribute to team efforts by performing additional duties as assigned.

Qualifications:

• Bachelor’s degree preferred, with 1–2 years of relevant experience.
• Demonstrated commitment to delivering outstanding customer service.
• Strong verbal and written communication skills.
• Highly organized with excellent attention to detail.
• Ability to multitask and work independently in a high-energy environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with office administration, scheduling, and filing systems.
• Discretion and ability to maintain confidentiality.
• Prior experience in hospitality or service industry preferred.
• Positive, professional demeanor with a collaborative team attitude.

Work Schedule:

• This is an in-person position, five days per week, based in our Los Angeles office.
• Working hours are Monday through Friday, 9:00 AM to 6:00 PM.

Physical Requirements:

• Ability to lift up to 25 lbs for event setups or mail processing.
• Availability to be on your feet and active throughout the day.

Base salary: $40k plus bonus potential if applicable for role.

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.